Event details

Business Process Auditing - Online Classroom

Competitive Advantage:

This workshop is a teaching tool for all managers regardless of their industry or functional area. This course will train them on the concepts and tools needed by managers in leadership positions to make process changes in the areas for which they have accountability.


Learning Objectives:

       Learn a methodology of process improvement and tools to execute it

·       Compare/Contrast popular performance improvement movements (6 Sigma, ISO, Baldrige)

       Discuss critical process improvement tools and their practical application on audits

       Learn the concept of process mapping and how to apply it

       Gain knowledge on the delicate balance between risk management and best practice efficiencies

       Glean insights into performance measurement principles and project management guidelines.

       Learn how to create action plans to communicate process improvement ideas to process owners

       Understand the components of effective change management for process improvements

       Construct a process to quantify the tangible ROI on process improvements

       Discuss the 17 principles to Excellent Business Processes

       Read real-world case study examples






Jeffrey A. Berk is a consultant and trainer from the United States. Berk teaches a graduate school course on process improvement at Loyola University in Chicago, USA. He has participated in performance improvement projects internationally. He has spoken on these topics and has been quoted and published in numerous periodicals. He is the author of Champions of Change: The Managers Guide to Creating Sustainable Improvements in Business Process. Berk, a CPA, is a former auditor. He has an MBA from the University of Chicago and undergraduate degrees from Kansas. He is currently the Chief Operating Officer for a technology firm in Chicago, IL.



Online Classroom:   The content delivered for IIA-Australia training programs in the online classroom format is the same as what would be delivered face-to-face.

This full one day training program will be delivered in two 3 hour lessons (10:30am - 01:30pm AEDT) over two days using Zoom with a day in-between to do some home work . Registrations will be strictly limited to 12 participants to allow maximum interaction in the online environment.

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Thinking of in-house training? Contact us! 

Phone: 02 9267 9155
Fax: 02 9264 9240

Register now

Thursday, 14 October 2021 to Friday, 15 October 2021
Online Classroom


Overseas Member (ex GST)
Overseas Non-member (ex GST)

Duration and CPE
2 x 3 Hours, 6.00 hours
For more information please contact Kalpana Dhasan
+61 02 9267 9155