Event details

This training course introduces participants to a variety of the simplest, most effective and widely used tools and techniques for process documentation, analysis and improvement. It enables participants to understand the language of process analysis by defining business functions, processes, activities and tasks, and to apply a range of process mapping tools that will assist internal auditors in focusing their audit efforts in this area. 

Topics Covered

·         What is process mapping, and why use it?

·         How to map business processes

·         How to transform written notes into meaningful diagrams / process maps

·         Tools available to assist in process mapping

·         Tips on analysing the process map for audit efficiency, process effectiveness and fraud prevention

·         How to present your process maps to auditees and the audit committee

Learning Outcomes

By the end of the training course, the participant will be able to:

·         define business functions and elementary business processes

·         map processes and activities – Applying fundamental tools

·         identify organisational structural issues in process design

·         analyse processes for efficiency and control risks

·         provide insights on redesigning processes for more efficient and effective operations

·         identify process cost drivers and possible cost savings

·         plan and implement process improvements.

Presenter: Chris Puschak PMIIA CIA CRMA CGAP

Chris Puschak has held leading roles in the delivery of projects including company mergers, outsourcing, major ICT replacement activities and business re-engineering. Since 2001 he has worked in the audit, risk and compliance fields within government business enterprises or as a consultant to government, and he is well respected for his insight, forthright nature, can do attitude, and consultative approach.

Chris is well known for his stakeholder relationship skills, which resulted in a significant improvement in regulator relationships for both Medibank and Airservices during his roles in the assurance and risk teams. He has held senior roles and provided strategic direction and insight to senior executives across the ACT and Commonwealth Governments and private industry for the past 20 years.