This training course is a teaching
tool for all managers regardless of their industry or functional area. It
educates them on the concepts and tools needed by managers in leadership
positions to make process changes in the areas for which they have
accountability.
Learning Outcomes
By the end of the training course, the
participant will be able to:
- Learn a methodology of process
improvement and tools to execute it
- Compare/Contrast popular performance
improvement movements (6 Sigma, ISO, Baldrige)
- Discuss critical process improvement
tools and their practical application on audits
- Learn the concept of process mapping
and how to apply it
- Gain knowledge on the delicate
balance between risk management and best practice
efficiencies
- Glean insights into performance
measurement principles and project management
guidelines.
- Learn how to create action plans to
communicate process improvement ideas to process
owners
- Understand the components of
effective change management for process
improvements
- Construct a process to quantify the
tangible ROI on process improvements
- Discuss the 17 principles to
Excellent Business Processes
- Read real-world case study
examples
Facilitator
Jeffrey A. Berk is a consultant and
trainer from the United States. Berk teaches a graduate school course on
process improvement at Loyola University in Chicago, USA. He has participated in
performance improvement projects internationally. He has spoken on these topics
and has been quoted and published in numerous periodicals. He is the author of
Champions of Change: The Managers Guide to Creating Sustainable Improvements in
Business Process. Berk, a CPA, is a former auditor. He has an MBA from the
University of Chicago and undergraduate degrees from Kansas. He is currently the
Chief Operating Officer for a technology firm in Chicago, IL.
Online Classroom:
This full one day
training program will be delivered in two via Zoom on 20th July between
09:30 am - 04:30 pm AEST.
Registrations
will be strictly limited to 12 participants to allow maximum interaction in the
online environment.
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