Event details

Reviewing and Improving Business Processes - Online Classroom

This training course is a teaching tool for all managers regardless of their industry or functional area. It educates them on the concepts and tools needed by managers in leadership positions to make process changes in the areas for which they have accountability. 


Learning Outcomes 

By the end of the training course, the participant will be able to: 

  • Learn a methodology of process improvement and tools to execute it  
  • Compare/Contrast popular performance improvement movements (6 Sigma, ISO, Baldrige) 
  • Discuss critical process improvement tools and their practical application on audits 
  • Learn the concept of process mapping and how to apply it 
  • Gain knowledge on the delicate balance between risk management and best practice efficiencies 
  • Glean insights into performance measurement principles and project management guidelines. 
  • Learn how to create action plans to communicate process improvement ideas to process owners 
  • Understand the components of effective change management for process improvements 
  • Construct a process to quantify the tangible ROI on process improvements 
  • Discuss the 17 principles to Excellent Business Processes  
  • Read real-world case study examples 





Jeffrey A. Berk is a consultant and trainer from the United States. Berk teaches a graduate school course on process improvement at Loyola University in Chicago, USA. He has participated in performance improvement projects internationally. He has spoken on these topics and has been quoted and published in numerous periodicals. He is the author of Champions of Change: The Managers Guide to Creating Sustainable Improvements in Business Process. Berk, a CPA, is a former auditor. He has an MBA from the University of Chicago and undergraduate degrees from Kansas. He is currently the Chief Operating Officer for a technology firm in Chicago, IL.

Online Classroom:    This full one day training program will be delivered in two via Zoom on 20th July between 09:30 am - 04:30 pm AEST.

Registrations will be strictly limited to 12 participants to allow maximum interaction in the online environment.

For credit card payments: Click REGISTER NOW button below.

Click here to view our terms and conditions.

Register now

Wednesday, 20 July 2022 - 9:30 AM to 4:30 PM
Online Classroom


Overseas Member (ex GST)
Overseas Non-Member (ex GST)

Duration and CPE
2 x 3 Hours, 6.00 hours
For more information please contact Kalpana Dhasan
+61 02 9267 9155