Event details

Process Audits – Mapping End-to-End Processes

This workshop introduces participants to a variety of the simplest, most effective, and widely used tools and techniques for process documentation, analysis, and improvement. It enables participants to understand the language of process analysis by defining business functions, processes, activities, and tasks, and to apply a range of process mapping tools that will assist internal auditors in focusing their audit efforts in this area.

Topics Covered

  • What is process mapping, and why use it?
  • How to map business processes
  • How to transform written notes into meaningful diagrams / process maps
  • Tools available to assist in process mapping
  • Tips on analysing the process map for audit efficiency, process effectiveness and fraud prevention
  • How to present your process maps to auditees and the audit committee

Learning Outcomes

  • Defining business functions and elementary business processes
  • Mapping processes and activities – Applying fundamental tools
  • Identifying organisational structural issues in process design
  • Analysing processes for efficiency and control risks
  • Insights on redesigning processes for more efficient and effective operations
  • Identifying process cost drivers and possible cost savings
  • Planning and implementing process improvements

Presenter: Chris Puschak PMIIA CIA CRMA CGAP


Chris Puschak has held leading roles in the delivery of projects including company mergers, outsourcing, major ICT replacement activities and business re-engineering. Since 2001 he has worked in the audit, risk, and compliance fields within government business enterprises or as a consultant to government, and he is well respected for his insight, forthright nature, can do attitude, and consultative approach.

Chris is well known for his stakeholder relationship skills, which resulted in a significant improvement in regulator relationships for both Medibank and Air services during his roles in the assurance and risk teams. He has held senior roles and provided strategic direction and insight to senior executives across the ACT and Commonwealth Governments and private industry for the past 20 years.

Online Classroom:    This one-day training program will be delivered in two 3-hour lessons (09:30 AM - 12.30 PM AEST) on 23, 24 August using Zoom.

This training course is currently at full capacity and not taking further registrations. Contact us at (training@iia.org.au) if your would like to be placed on the waiting list or register for the next training session.


For credit card payments: Click REGISTER NOW button below

For Funds Transfer payments: Download the funds transfer registration form here and email the completed form to training@iia.org.au.

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Tuesday, 23 August 2022 to Wednesday, 24 August 2022
Online Classroom


Overseas Member (ex GST)
Overseas Non-Member (ex GST)

Duration and CPE
2 x 3 Hours, 6.00 hours
For more information please contact Kalpana Dhasan
+61 02 9267 9155