IIA-Australia Factsheet - Complaint Analysis

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Author	IIA-Australia
Date	2022
Topics Explored	Governance
Format	Factsheet
Extract/Description	Complaint analysis and reporting can be enlightening for internal auditors, executive management, audit committees, and boards.
Key Points	Well-run businesses have arrangements to ensure the customer voice is heard in decision-making forums and product design. Serious customer complaints pose reputational risks to organisations.
Relevant Industries	All
Level of Assumed Knowledge	Expert