Complaint Handling Policy

IIA Complaint Handling Policy

Complaint Handling Policy

The Institute of Internal Auditors – Australia (IIA-Australia) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person who has made the complaint. This policy relates to complaints made about a service provided or action taken by staff of the IIA-Australia. 

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at the IIA-Australia knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do
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