Complaint Handling Process

Complaints about IIA-Australia Policy and Procedures

The Institute of Internal Auditors – Australia (IIA-Australia) views complaints as an opportunity to learn and improve for the future and a chance to put things right for the person who has made the complaint. This policy relates to complaints about a service provided or action taken by IIA-Australia staff.

Our policy is:

  • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at the IIA-Australia knows what to do if a complaint is received
  • To ensure that complaints are resolved wherever possible and to repair relationships.
  • To respond as quickly as possible and generally within one week
  • To gather information that helps us to improve what we do.

Member Complaints & Disclipine

The Professional Responsibility & Ethics Committee investigates complaints about members of the Institute of Internal Auditors – Australia (IIA-Australia) where there are concerns about non-compliance with the IIA Code of Ethics and/or the Constitution of the IIA-Australia.

The investigation and assessment of your complaint are handled objectively and impartially in accordance with the organisation’s complaints process. The procedures for the process are available here.

The person you are complaining about must be a member of IIA-Australia. If you are unsure, you can contact us to confirm. 


The policy regarding complaints and discipline is available here. The policy’s purpose is to describe how IIA-Australia will handle complaints of alleged breaches of the Institute of Internal Auditors (IIA) Code of Ethics or the IIA-Australia Constitution and By-laws. The policy details the processes for receiving and investigating complaints and disciplining members. Complaints are considered by the Professional Responsibility & Ethics Committee. The responsibilities of the Committee are detailed in the Committee’s Charter.