Complaints about IIA-Australia Policy and Procedures
The Institute of Internal Auditors – Australia (IIA-Australia) views complaints as an opportunity to learn and improve for the future and a chance to put things right for the person who has made the complaint. This policy relates to complaints about a service provided or action taken by IIA-Australia staff.
Our policy is:
- To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
- To make sure everyone at the IIA-Australia knows what to do if a complaint is received
- To ensure that complaints are resolved wherever possible and to repair relationships.
- To respond as quickly as possible and generally within one week
- To gather information that helps us to improve what we do.
Member Complaints & Disclipine
IIA-Australia will investigate complaints against members of alleged breaches of the Institute of Internal Auditors, Inc Code of Ethics or IIA-Australia’s Constitution and By-laws.
The investigation and assessment of your complaint are handled objectively and impartially in accordance with the organisation’s complaints process. The Member Complaint and Disciplinary Policy details the procedures we follow.