Complaint Handling Process

Complaints about IIA-Australia Policy and Procedures

The Institute of Internal Auditors – Australia (IIA-Australia) views complaints as an opportunity to learn and improve for the future and a chance to put things right for the person who has made the complaint. This policy relates to complaints about a service provided or action taken by IIA-Australia staff.

Our policy is:

  • To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at the IIA-Australia knows what to do if a complaint is received
  • To ensure that complaints are resolved wherever possible and to repair relationships.
  • To respond as quickly as possible and generally within one week
  • To gather information that helps us to improve what we do.

Member Complaints & Disclipine

IIA-Australia will investigate complaints against members of alleged breaches of the Institute of Internal Auditors, Inc Code of Ethics or IIA-Australia’s Constitution and By-laws
 
The investigation and assessment of your complaint are handled objectively and impartially in accordance with the organisation’s complaints process. The Member Complaint and Disciplinary Policy details the procedures we follow.